LumiBright Cleanser

At VeGlow, we take pride in providing high-quality personal care products designed to elevate your skincare routine. Your satisfaction is important to us, and we strive to ensure that every product reaches you in perfect condition.  

Eligibility for Return and Refund
Due to the nature of personal care products, we currently do not accept returns or offer refunds unless:  
- The product you received is damaged during shipping.  
- The product you received is expired upon arrival.

How to Request a Return or Refund
If you’ve received a damaged or expired product, please follow these steps:  
1. Contact Us at contact@veglow.in within 7 days of receiving your order.  
2. Include the following details in your email:  
   - Your order number.  
   - A clear photo of the damaged or expired product.  
   - A description of the issue.  
3. Our team will review your request and respond within 3 business days.  

Important Notes:
- Returns or refunds will not be processed for reasons other than damage or expiration.  
- Products must be in their original packaging when returned (if applicable).  
- Refunds, if approved, will be processed to the original payment method within 5–7 business days after approval.  

Thank you for understanding and for choosing VeGlow! If you have any questions or need assistance, feel free to reach out to our support team.  

At VeGlow, we are committed to delivering your favorite personal care products to you as quickly and efficiently as possible. Below, you'll find all the details about our shipping process, so you know exactly what to expect.

Shipping Locations

We currently ship to all over India. If your location is not listed at checkout, please contact us at contact@veglow.in for assistance.

Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).
• Orders placed after 12:00 PM (local time) will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time and Rates

• Standard Shipping: Estimated delivery within 3–7 business days.
• Express Shipping: Estimated delivery within 1–3 business days (available at an additional cost).
• Shipping rates are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order’s status directly through the link provided.

Shipping Delays

While we strive to deliver your order on time, there may be delays due to factors beyond our control (e.g., weather, courier issues, customs). If your order is delayed, please reach out to us at support@veglow.com, and we’ll do our best to assist you.

Missing or Lost Packages

• If your order shows as “Delivered” but you have not received it, please wait 24 hours as packages can sometimes be marked as delivered prematurely.
• If the package does not arrive after 24 hours, contact our support team for further assistance.
• VeGlow is not responsible for packages lost or stolen after confirmed delivery.

International Shipping

• Delivery times for international orders may vary based on customs clearance and local courier processing.
• Customers are responsible for any customs duties, taxes, or fees incurred upon delivery.

Thank you for choosing VeGlow! If you have any questions about your order or shipping details, feel free to contact our support team — we're here to help.

Normal, combination, oily, and acne-prone skin.

*If you have dry and sensitive skin but still want to enjoy the benefits of LumiBright, pair it with a rich moisturizer to maintain hydration.